Legal Center

Introduction

Click & Share is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our social media management platform.

Information We Collect

Personal Information

• Account Data: Name, email address, phone number, password (encrypted), billing information
• Profile Information: Profile picture, bio, website, preferences, and settings
• Payment Information: Credit card details, billing address (securely processed via third-party payment processors)

Social Media Data

• Facebook: Pages, posts, comments, insights, page access tokens
• Instagram: Business/Creator accounts, media, comments, insights
• Twitter/X: Profile information, tweets, analytics data
• Content: Posts, images, videos, and other content you create or schedule

Usage Data

• Access logs, IP addresses, browser type, operating system
• Device identifiers, mobile network information
• Page views, feature usage, interaction patterns
• Performance metrics and error reports

How We Use Your Information

We use your information for the following purposes:

• Service Delivery: Provide, maintain, and improve our social media management services
• Account Management: Manage your account and provide customer support
• Payment Processing: Process subscriptions and billing transactions
• Communication: Send updates, promotions, and service notifications
• Analytics: Analyze usage patterns to enhance user experience
• Security: Detect, prevent, and address security issues or fraud
• Legal Compliance: Comply with legal obligations and enforce our terms

Information Sharing

We may share your data with:

• Service Providers: Third-party vendors for hosting, analytics, payment processing, and customer support
• Social Media Platforms: Facebook, Instagram, Twitter/X when you authorize us to manage your accounts
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with mergers, acquisitions, or sale of assets

Data Security

We implement industry-standard security measures to protect your information:

• Encryption: SSL/TLS encryption for all data transmission
• Authentication: Two-factor authentication (2FA) via Google Authenticator
• Access Control: Strict access controls and role-based permissions
• Monitoring: Regular security audits and threat monitoring
• Backups: Encrypted backups and secure data storage
• Training: Staff security awareness and best practices training

Your Privacy Rights

Under GDPR and CCPA, you have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Correction: Update or correct inaccurate information
• Right to Deletion: Request deletion of your personal data
• Right to Portability: Export your data in a machine-readable format
• Right to Withdraw Consent: Revoke permissions for social media access
• Right to Object: Object to certain processing activities

Cookies & Tracking

We use cookies and similar technologies for:

• Essential Cookies: Required for authentication and core functionality
• Preference Cookies: Remember language, theme, and user preferences
• Analytics Cookies: Track usage patterns to improve our service

You can control cookies through your browser settings. Note that disabling essential cookies may affect functionality.

Data Retention

We retain your data as follows:

• Active Accounts: Data retained while your account is active
• Inactive Accounts: Up to 90 days after account deletion (for backup and recovery)
• Legal Requirements: As required by law for tax, accounting, or legal purposes
• Anonymized Data: Aggregate statistics may be retained indefinitely

Contact Our Privacy Team

For privacy-related questions or concerns, please contact:

Acceptance of Terms

By accessing or using Click & Share, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any part of these terms, you may not use our service.

Service Description

Click & Share provides a comprehensive social media management platform that enables users to:

• Multi-Platform Management: Manage Facebook, Instagram, and Twitter/X accounts
• Content Scheduling: Create, schedule, and publish posts across platforms
• Analytics & Insights: Access performance metrics and audience insights
• Team Collaboration: Manage team members with role-based permissions
• AI Assistance: Leverage AI-powered content suggestions and optimization
• Calendar Management: Visual content calendar with drag-and-drop scheduling

Eligibility Requirements

To use our service, you must:

• Be at least 18 years of age or the age of majority in your jurisdiction
• Have the legal capacity to enter into binding agreements
• Be authorized to act on behalf of any business or entity you represent
• Comply with all applicable local, state, national, and international laws
• Not be prohibited from using the service under applicable laws

Account Management

Account Creation

You must provide accurate, current, and complete information during registration. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

Account Security

• Use a strong, unique password
• Enable two-factor authentication (2FA) for enhanced security
• Keep your login credentials confidential
• Notify us immediately of any unauthorized access
• Do not share your account with others

Account Responsibility

You are solely responsible for all activities that occur under your account, whether authorized by you or not. We are not liable for any loss or damage from your failure to maintain account security.

Subscription & Payment

Subscription Plans

Click & Share offers various subscription tiers with different features and pricing. Plan details are available on our pricing page.

Payment Terms

• Billing cycles are monthly or annual, depending on your selected plan
• Subscriptions automatically renew unless cancelled before the renewal date
• We accept major credit cards and secure payment gateways
• Failed payments may result in service suspension or termination
• All fees are non-refundable unless required by law

Refund Policy

Refunds are evaluated on a case-by-case basis. Contact support within 14 days of purchase for refund requests. Refunds may be granted at our sole discretion.

Price Changes

We reserve the right to modify pricing with 30 days' notice. Price changes apply to renewals, not current billing periods.

License & Usage Rights

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use Click & Share for your internal business purposes.

Prohibited Activities

You agree NOT to:

• Use the service for any illegal or unauthorized purpose
• Post or transmit harmful, abusive, defamatory, or offensive content
• Send spam, bulk messages, or engage in automated posting violations
• Impersonate any person, entity, or misrepresent affiliations
• Introduce viruses, malware, or malicious code
• Reverse engineer, decompile, or disassemble the service
• Scrape, harvest, or collect user data without permission
• Bypass security measures or authentication systems
• Resell or sublicense access to the service
• Violate third-party rights or social media platform policies
• Interfere with or disrupt service functionality
• Use the service to compete with Click & Share

User Content

Content Ownership

You retain all ownership rights to the content you create, upload, or publish through Click & Share. We do not claim ownership of your content.

Content License to Us

By uploading content, you grant us a limited, worldwide, royalty-free license to store, process, and display your content solely for providing our services. This license terminates when you delete the content or close your account.

Content Responsibility

You are solely responsible for your content and ensuring it complies with:

• All applicable laws and regulations
• Third-party intellectual property rights
• Social media platform terms and policies
• Community standards and decency guidelines

Intellectual Property

All intellectual property rights in Click & Share belong to us or our licensors:

• Software & Technology: Source code, algorithms, databases, and infrastructure
• Trademarks: Click & Share name, logos, and brand assets
• Content: Documentation, tutorials, and marketing materials
• Feedback: Any suggestions or feedback you provide may be used without compensation

Termination

Termination by You

You may terminate your account at any time from account settings or by contacting support. Upon termination, you lose access to all service features and data.

Termination by Us

We reserve the right to suspend or terminate your account immediately for:

• Violation of these Terms of Service
• Fraudulent or illegal activity
• Non-payment of fees
• Abuse of service or support staff
• Risk to service security or integrity

Effect of Termination

Upon termination:

• Your access to the service ceases immediately
• Your data may be deleted in accordance with our Privacy Policy
• You remain liable for any outstanding fees
• Sections regarding liability, indemnification, and disputes survive termination

Questions About Terms?

For questions about these Terms of Service, please contact our legal team: